AI will become a public good like electricity. It will change the very structure of business models, value and differentiation. But will it have net positive outcomes?
Personal data is fuelling this journey to agentic systems (almost) automating the complex workflows. How well do we feed it to the system will be the key. Like in case of user research, we may not be able to tell it all correctly, but just indicate with the choices we make. So these systems will need to infer our clicks & add-to-carts and queries to chatbots etc correctly to be able to get the magical recommendation and a satisfactory service out.
Personal data is fuelling this journey to agentic systems (almost) automating the complex workflows. How well do we feed it to the system will be the key. Like in case of user research, we may not be able to tell it all correctly, but just indicate with the choices we make. So these systems will need to infer our clicks & add-to-carts and queries to chatbots etc correctly to be able to get the magical recommendation and a satisfactory service out.
Super exciting to see what's to come.